AI Center is where you grow the knowledge base Auto-Pilot uses to answer guests. Add Q&As, saved replies, guidebooks and internal docs, test in Playground, then go live in 30+ languages with drafts until you trust it.
Operators teach Guestway once. Auto-Pilot reuses that knowledge across properties and languages, with Testing mode so replies land as drafts until you are ready to send automatically.
Create curated Q&As, saved replies your team already uses, guest guidebooks, and internal documents guests never see. Scope each entry to the listings and properties where it applies.
Filter by type, scope, and topics. Sort by usage and votes. Exclude entries from Auto-Pilot without deleting them when a policy changes.
When Auto-Pilot hits a question it cannot answer well, AI Center surfaces knowledge gaps, discoveries, and conflicts for review. Accept, edit, or dismiss before they become repeated misses.
Type a guest question, see how Auto-Pilot would reply against your knowledge base, and re-run from any message. Host mode lets you draft without Auto-Pilot when you want a human baseline.
Configure Auto-Pilot per property scope with allowed topics, response delay, and message coverage. Testing mode turns automatic sends into drafts in the Unified Inbox so your team reviews before guests see a reply. Auto-Pilot answers in 30+ languages.
Write question and answer pairs Auto-Pilot can match when guests ask the same thing in different words.
Reuse team templates. Auto-Pilot quotes them when the guest message matches.
PDF or rich-text guidebooks Auto-Pilot can pull from for stay-specific answers.
Operator-only knowledge guests never see, available when Auto-Pilot needs back-of-house context.
Bind knowledge and Auto-Pilot configs to listings, multi-units, or complexes.
Auto-Pilot only replies when the guest message matches topics you allow.
Replies that would auto-send arrive as drafts in the Unified Inbox for review instead.
Add a short wait so hosts can take over and replies do not feel instant-bot.
See how much inbound volume sits inside your allowed topics versus industry and org averages.
Auto-Pilot replies in the guest's language across the channels in your Unified Inbox.
Test Auto-Pilot against your knowledge base before enabling it on live conversations.
Open AI Center from a thread, review Auto-Pilot drafts, and teach gaps without leaving guest context.
Still curious? Talk to the team, we’ll show you the platform running on real data from a property like yours.
Talk to salesSee AI Center on a portfolio like yours, knowledge setup, Playground dry-runs, and Testing mode drafts in the Unified Inbox.
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