Apaleo
API-centric PMS built for forward-thinking hotels, open architecture, lean operations, modern guest experiences.
New Guestway Automations · v3 just shipped
The AI-powered platform
The AI-powered platform
on top of your PMS.
Guestway is a guest experience platform that connects to the PMS you already use, including major platforms like Mews, Guesty, and Hostaway, with a unified inbox, automations, and review management. Keep your PMS for reservations and channels. Guestway brings guest messaging, smart locks, cleaning, and reviews together in one place.
Trusted by hospitality teams in 50+ countries
The platform
Every module. One workflow.
Nine modules in one AI-powered platform above your PMS. Every module talks to every other module, out of the box.
Unified Inbox
Trained on your tone, fluent in 30 languages. Email, WhatsApp, SMS and chat in one thread, with real-time collaboration, AI-suggested replies, and full guest context beside every message.
Multi-calendar
Every booking, every channel, every property, in one conflict-free view. Real-time PMS and OTA sync keeps Airbnb, Booking.com and direct reservations current, with arrivals and departures at a glance.
Cleaning Management
Cleaning, maintenance and staff scheduling, auto-orchestrated and route-optimized.
Climate Control
Thermostats and HVAC tuned to reservations and occupancy. Guests arrive to the right temperature; operators report up to 30% lower utility bills.
Review Center
AI-drafted replies. Sentiment trends. Lift ratings on autopilot.
Guest App
Self check-in, room control, two-way messaging, upsells. White-labelled to your brand. PWA, no install required.
Access Management
Issue, rotate and revoke access across smart locks, key safes and pin codes. Every event signed and timestamped.
Automations
Event-driven workflows for messaging and operations. From booking confirmation to no-show handling, Guestway runs the routine, your team handles the exceptional.
AI Operations CenterSoon
A proactive control tower powered by AI. Monitors messages, system data and reviews to catch issues early, auto-creates tasks and routes them to the right team before guests escalate.
Guestway by the numbers
70%
of guest messages handled by AI
95%
contact-free check-ins
20h
saved per week, per team
500+
hosts running on Guestway
Web · iOS · Android
Headquarters in your pocket.
Run your operation from anywhere, on web, iOS and Android. Your team and guests always see the same live data.
- Approve cleaning jobs and unlock doors from anywhere
- Push notifications for what actually matters
- Reply to guests from your phone with the same inbox as on desktop
Integrations
Plays nicely with your stack.
Native two-way sync with the PMS, channel managers and IoT systems you already use. Connect in minutes, not weeks.
Mews
Cloud-native hotel property management system designed for modern hotels and hospitality groups.
Smoobu
Powerful channel manager and booking system designed specifically for vacation rental hosts and property managers.
Hostaway
Complete vacation-rental management software with channel manager, automation and team collaboration tooling.
Salto
Salto is a leading global smart access solutions provider. Salto develops pioneering facility access, identity management, and electronic locking technology that ensures seamless, reliable, and secure experiences.
Nuki
European smart-lock leader with keyless entry, remote access and seamless integration for short-term rentals.
57+ integrations · all PMS platforms · all major smart-lock brands · climate and energy systems.
Browse all integrationsCustomer stories
What hosts actually say.
Real names, real properties, real numbers, quoted from our customers.
Our 120 apartments are sprinkled all over multiple cities, so coordinating cleaners, keys and guest questions used to chew up our day.
Guestway stitched the puzzle together: one dashboard routes tasks to the nearest staffer, smart-lock codes sync automatically, and the AI inbox resolves most messages before we even see them.
We've cut travel time in half, responded so much faster, and guest ratings jumped to 4.9 / 5, all without adding head-count.
David Bekaert
Xepa · Single-unit short-term rentals
Guestway ties our guest communication, smart locks and reviews together in one sleek dashboard.
Since switching, front-desk calls have dropped by more than 50%, exactly the operational lift we needed to scale profitably.
Fabienne Verschelde
Raibu · Apart-hotels
Hosting on Booking.com, Airbnb and my own website, I needed one tool for guest communication and daily ops. Guestway has genuinely simplified both.
The Unified AI Inbox pulls every channel into one place, AI suggested replies save hours each week, and automations handle the repetitive work. Highly recommended for hosts who want to streamline operations.
Maarten
Apartments Carvoeiro · Short-term rentals
Guestway brings everything into one place and makes running our property much simpler, no need to switch between different systems.
But what really stands out is the support. Anytime we have a question, the team responds incredibly fast and actually takes the time to help. They're proactive, friendly, and you can tell they genuinely care about improving the product.
Aleksandra Zakharova
Charlie M · Short-term rentals
Guestway has exceeded our expectations in every respect. We carefully evaluated every product on the market and previously used a significantly more expensive solution.
With Guestway we finally found one that actually saves us time and increases guest satisfaction.
Simon
Lindgold · Short-term rentals
FAQ
Top questions, answered.
Quick takes on what Guestway is, who it's for, and how it fits into your stack. The full library lives on the FAQ page.
See all FAQsGuestway is a guest experience platform that connects to the PMS you already use, including major platforms like Mews, Guesty, and Hostaway, with a unified inbox, automations, and review management. It is not a PMS replacement: you keep your existing system for reservations and channels while Guestway brings guest messaging, smart locks, cleaning, and reviews into one workspace.
Operators using Guestway report up to 20 hours saved per week on staff scheduling and channel hopping, 50% fewer phone calls, 70% of guest messages handled automatically, and 95% contact-free check-ins. On top of those cost savings, Guestway helps you grow revenue through upsells like early check-in, late check-out and mid-stay cleaning, plus optional damage waivers that cover guests when accidents happen.
Yes. Live today across leading PMS platforms (Mews, Apaleo, Guesty, Hostaway, Hostfully, Smoobu, Oracle), the major OTAs (Airbnb, Booking.com, Expedia), guest messaging (WhatsApp, Messenger, Instagram, Twilio, Sinch), plus the smart-lock and climate brands you're already using. More PMS partners (Cloudbeds, Lodgify, Hospitable, Hostify, OwnerRez, Beds24 and more) are on the roadmap. The full catalogue with per-integration status is at https://guestway.io/integrations.
No. Guestway sits on top of your existing PMS through native integrations, Mews, Cloudbeds, Lodgify, Avantio, Hospitable, Hostfully, Hostify, OwnerRez, Beds24, and more. We don't ask anyone to rip-and-replace.
No. Guestway runs on portfolios from a handful of units to multi-thousand hotel groups and property managers. Published STR pricing tiers on the site stop at 200+ listings because that's where self-serve volume pricing ends, not because the platform has a ceiling. We'll be honest if it's overkill for your stage, but most operators see the AI inbox earn its keep before unit 20.
Yes. Guestway runs multi-thousand portfolios today: hotel groups, aparthotel chains and large property managers on Oracle OPERA Cloud, Mews, Apaleo and other enterprise PMS stacks. The 200+ label on the STR pricing page marks where published per-listing tiers end and custom enterprise contracts begin, not a platform limit. Large deployments get multi-org Hubs, granular role-based access, API access, dedicated account management, custom SLAs and phased rollouts scoped to your property count, PMS and regions. Book a demo at https://guestway.io/book-a-demo or email sales@guestway.io to scope yours.
Ready to host at scale?
45-minute onboarding. No contract lock-in. Bring your hardest scenario and we'll show you how Guestway runs it.