Blog
Notes on hospitality ops, written for the people who run it.
Practical posts on AI guest messaging, smart locks, cleaning workflows, and the ops layer that sits on top of your PMS.
Latest posts
-
Airbnb guest phone numbers and emails: what changes on 20 November 2026
For Airbnb bookings made from 20 November 2026, you can no longer ask guests for their phone number, email or home address. What changes for property managers, and how to keep reaching every guest. -
KeyNest is now live in Guestway
KeyNest key exchange activity now sits next to check-ins, cleaning, maintenance, and guest messages in Guestway. Same KeyNest workflow, less tool-switching. -
Welcome to the Guestway blog
Why we are writing in public about hospitality ops, AI inbox workflows, and the layer that sits on top of your PMS.
