Faster answers to Airbnb guests
Messages travel directly between Airbnb and Guestway, without the detour that some PMS take.
OTAs Live
Airbnb channel integration with Guestway
Guestway integrates directly with Airbnb, next to your property management system (PMS). Airbnb messages arrive in the Guestway Unified Inbox and replies go back through Airbnb, often at once. The team can also approve booking requests and reply to reviews from Guestway. The Airbnb integration is live.
Integration facts
Airbnb and Guestway at a glance
Guestway sends and receives Airbnb messages directly, and brings booking requests and reviews into the same inbox.
| Partner and category | Airbnb · OTA / channel. Partner page |
|---|---|
| Connection | Direct connection: sign in with Airbnb and accept the permissions, no API keys |
| Requires | A connected PMS, such as Guesty or Hostaway; listings and reservations keep coming from the PMS |
| Airbnb to Guestway | Guest messages with full history, reviews, listing photos |
| Guestway to Airbnb | Message replies, review replies, host reviews, reservation decisions |
| Reservation actions | Pre-approve inquiries; approve or decline booking requests; approve or decline guest change requests |
| Accounts | Several Airbnb accounts, each its own connection |
| Guestway modules |
|
| Status | Live |
| Setup | Super admin, in Settings → Organization → Integrations |
The problem
Airbnb guests should not wait while the team switches screens
A guest asks on Airbnb to arrive a day earlier. Depending on the PMS, the message can take a detour before it reaches the team. Someone checks the calendar, logs in to Airbnb to approve the change, then goes back to reply. The same routine repeats for every inquiry, booking request and review, spread over two or three screens.
How it works
From the first message to the review
Your PMS keeps bringing in listings and reservations. The Airbnb connection adds a direct line for everything around them.
- A Super admin connects each Airbnb account by signing in with Airbnb and accepting the permissions.
- Airbnb conversations appear on the reservations from your PMS, with the full message history.
- New guest messages arrive in the Unified Inbox, often at once, and replies go back through Airbnb.
- The team pre-approves inquiries and approves or declines booking requests and change requests from the conversation.
- The photos of each Airbnb listing appear on the matching listing in Guestway.
- After the stay, Airbnb reviews arrive in the Review Center, where the team replies to guests and writes host reviews.
Outcomes
What changes for the team
Fewer trips to the Airbnb website
Inquiries, booking requests and change requests are handled in the conversation, next to the guest’s messages.
Every Airbnb review in one place
Replies to guest reviews and host reviews of guests are written in the Review Center.
Where it fits
One more channel in the same inbox
Airbnb sits next to the other guest channels in the Unified Inbox. The team handles Airbnb conversations the same way as every other channel, with the reservation from the PMS alongside.
Case study 
How A-STAY gives its front-desk team members 3 hours back every day
about 3 hours saved per front-desk team member per day
Read the full case study
Guestway modules
Setup
Connected by a Super admin with an Airbnb login
A Super admin connects Airbnb in Settings → Organization → Integrations, by signing in with the Airbnb account and accepting the permissions. No API keys are needed. The PMS must be connected first. Businesses with several Airbnb accounts connect each one separately, with a clear name the team sees in the inbox.
Read the setup guide
Before you connect
Limitations and requirements
- A PMS must be connected first. Airbnb adds to it and does not replace it.
- Listings and reservations come from the PMS, not from Airbnb.
- Only a Super admin can connect an Airbnb account.
FAQ
Frequently asked questions
Does Guestway integrate with Airbnb?
Yes. Guestway connects directly with Airbnb, next to your PMS, so Airbnb messages, booking requests and reviews come into Guestway.
Do I still need a PMS when I connect Airbnb to Guestway?
Yes. The Airbnb integration adds to your PMS in Guestway and does not replace it: listings and reservations still come from the PMS.
How does Guestway send and receive Airbnb messages?
Guestway sends and receives Airbnb messages through its direct connection with Airbnb, not through the PMS. Replies sent in Guestway reach the guest in the Airbnb chat.
Can I handle Airbnb booking requests and reviews in Guestway?
Yes. In Guestway you can pre-approve Airbnb inquiries, approve or decline booking and change requests, reply to Airbnb reviews and write host reviews of guests.
Can I connect more than one Airbnb account to Guestway?
Yes. Each Airbnb account is its own connection in Guestway, so a business with an account per brand or region connects each one separately.
Can Guestway message Airbnb guests without their phone number?
Yes. Guestway sends messages to Airbnb guests in their Airbnb conversation, the same thread they see in the Airbnb app, so no phone number is needed. Only WhatsApp and SMS need a phone number, so for Airbnb guests the Airbnb channel in Guestway is the one that always reaches them.
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See the catalogSee Guestway and Airbnb in action
If your team handles Airbnb guests next to a PMS, see how Guestway brings messages, requests and reviews into one place.
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