A white-labeled
guest app.

Turn every reservation into a smooth, premium experience, from booking confirmation to checkout. No download. No friction.

Book a demo Learn more

Works with

50+ integrations

500+ Hosts on Guestway

50+ Countries

4.9 / 5 Guest rating lift reported by customers

Guest ratings jumped to 4.9 / 5 , without adding head-count.

David Bekaert Xepa · Single-unit short-term rentals

Downloads needed

100%

White-labelled

iOS+Android

PWA-ready

Digital concierge

Your guests' all-in-one digital concierge, with zero downloads.

A seamless, branded experience from booking to checkout. Smart-lock codes, check-in instructions, local tips, and more, mobile-first and personalized to your brand.

01 All-in-one hub

Every detail of the stay, in one tap.

Confirmations, codes, instructions, local recs, upsells, branded to look and feel like yours. Guests get the link before arrival; everything updates in real time.

Branded URL, logos, colors, contact
Auto-sent via email/SMS after every booking confirmation
Updates live as the reservation evolves

02 Smart access built in

Lock codes, synced live to the reservation.

Smart-lock codes synced from Guestway, tied to the reservation timeline, secure, dynamic, and always up to date. No PDFs, no late-night code lookups.

Per-reservation codes for every door
Auto-revokes after checkout
Service codes (parking, gym) bundled

Learn more about our smart locks

03 In-app messaging

Direct chat, with translation built in.

Two-way chat between guest and host. AI translation on your side; native language on theirs. Every conversation pipes back into the AI Inbox.

Real-time translation in 30+ languages
AI suggestions on the host side
Threaded back into the Unified Inbox

Learn more about the guest portal

04 Identity verification

Compliant ID checks, automated.

Collect IDs, signatures, and required guest info, automatically and compliantly. No manual back-and-forth.

Per-jurisdiction compliance presets
Auto-signed digital agreements
Stored encrypted, compliant by default

Discover the optional steps you can add

05 Personalize

Per-listing or per-org customization.

House manuals, check-in videos, local recs, PDFs, branding, set once at the org level, override per listing. Guests see exactly what's relevant to where they're staying.

Inheritable templates
Per-listing overrides
Multi-language content

Book a free demo to discover this feature

And much more

A premium guest experience, branded to you.

Temperature control

Guests adjust the property climate from the app, within limits you set.

Custom branding

Logos, colors, contact info, fully aligned to your brand identity.

Digital check-in & out

Contactless arrivals and departures with smart-lock integration.

Reservation summary

Stay dates, balance, check-out instructions, in one synced view.

Mood control

Smart-lighting color and intensity, for the perfect ambiance.

Digital guidebook

House rules, restaurant tips, Wi-Fi, checkout times, always up to date.

Branded check-in

Step-by-step arrival guides with photos, maps, videos.

Damage waivers

Earn additional revenue and peace of mind by offering guests a damage waiver for accidents during their stay, directly from the guest portal.

UpsellsSoon

Earn additional revenue by upselling early check-ins, late check-outs, mid-stay cleaning, and more, directly from the guest portal.

FAQ

Questions, answered.

Still curious? Talk to the team, we’ll show you the platform running on real data from a property like yours.

Talk to sales

Do guests need to download anything?

No. Each guest gets a personalized, mobile-friendly web app link with everything they need.

What can guests do in the Guest App?

Everything: check-in, smart-lock codes, upsells, guidebooks, Wi-Fi, check-out, fully branded to your company.

Can I customize content?

Yes. You control what each guest sees. Add links, PDFs, upsells, local tips, check-in videos, per listing or per organization.

Can guests access the app before their stay?

Yes. Guests get the link well ahead of check-in to review instructions and prepare.

Is it branded to our company?

Fully white-labelled. Guests see your brand, not ours.

Do we have to use the full Guest App, or can we keep our own guest portal?

Three setups work. Run the full white-labelled Guest App (codes, upsells, chat, guidebook in one branded link). Or run only Guestway's pre-check-in step (ID checks, guest info, compliance) and auto-redirect guests to your own portal afterwards. Or skip the guest-facing layer entirely and use Guestway for AI Inbox, automations and ops, while your own pre-check-in and portal run the guest journey end-to-end.

Will Feratel tourist tax and the digital Gästekarte be automated?

Feratel and similar local-registration flows are on our roadmap. They will plug into the guest journey through the upcoming Settle Balance step, so guests can pay tourist tax and related charges before check-in. Not live yet, ask sales@guestway.io if you need Austria-specific registration on your timeline.

Branded for you. Loved by guests.

See exactly how the Guest App runs on your portfolio, logos, codes, guidebooks and all.

Book a demo Talk to sales

A white-labeled guest app.