# Guestway (full corpus) > Concatenated plain-text dump of the marketing site content collections. > Prefer https://guestway.io/llms.txt for navigation and /data/*.json for structured feeds. Generated: 2026-06-08T17:44:57.941Z Site: https://guestway.io Index: https://guestway.io/llms.txt --- ## Solutions ### AI Inbox URL: https://guestway.io/solutions/ai-inbox Category: guest-journey More than messaging, operational command center. Conversations across every channel with real-time collaboration, AI-suggested replies, and instant access to risk scores, mood detection, reservations, listings, cleaning tasks and access codes, without leaving the thread. #### AI replies: Reply in seconds, not hours, in 30+ languages. AI-suggested replies trained on your tone of voice. Translate inbound and outbound messages on the fly. Approve, edit, or send, your call, every time. - Real-time translation in both directions - Auto-replies for FAQs (Wi-Fi, check-in, parking) - Personalize, save replies, or sync from your PMS #### AI detection: Catches emergencies before they catch you. The AI reads every message and flags critical situations, fire alarms, lock-outs, complaints, damage reports, instantly. Your team gets a clear escalation path, not a buried thread. - Auto-tags: request · complaint · feedback · damage - Mood detection across the entire stay - Push alerts for critical issues, even at 3am #### Operational context: Every detail, one click away. See reservation and listing details, AI-generated chat summaries, mood and risk scores, access codes, and tasks, all next to the conversation. Stop tab-hopping. - Reservation, listing, verifications & past reviews - AI chat summary so you can pick up mid-thread - Risk score, sentiment & access codes inline #### Real-time collaboration: One thread. One team. Zero overlap. Assign conversations, leave internal notes, and see who's typing, so nothing falls through the cracks and no one steps on each other's reply. - Assign threads, internal notes & smart tags - Live “typing” and “seen by” indicators - Filter by team, status, channel or sentiment #### Capabilities **AI assistant** (ai) Suggested responses and automated guest communication. **AI chat summary** (ai) One-click recap of long threads, pick up exactly where you left off. **Translations** (ai) Real-time message translation in 30+ languages. **Reservation risk score** (ai) Reliability scoring from historical data, auto pre-approve safe guests. **Pre-approve & approve bookings** (ai) Review and approve Airbnb requests from the thread, no tab switching. **Sentiment check** (ai) Track mood across the stay, request reviews on positive sentiment. **Never miss a message** (comm) OTAs, WhatsApp, email, SMS, centralized in one inbox. **Custom domain** (comm) Send from your own domain so guests recognize who's contacting them. **Broadcasting** (comm) Message every relevant guest at once, directly from the inbox. **Guest information** (comm) Verifications, Airbnb reviews and profile pictures, at a glance. **Airbnb resolutions center** (comm) Respond to Airbnb resolution cases without leaving the inbox. **Access codes** (ops) View, share, regenerate or disable smart-lock codes inside the thread. **Task management** (ops) Assign messages to staff and flag what really matters. **Services** (ops) Add a service from the inbox, cleaning staff sees it instantly in their app. **Internal notes & smart tags** (org) Tag urgency, leave context, and let AI categorize each message. **Assign conversations** (org) Hand off threads to a teammate so nothing slips. **Filter your inbox** (org) Slice by channel, status, sentiment, team, urgency, anything. **Saved inbox views** (org) Save filter combinations and reopen your go-to views in one click. **Mute messages** (org) Silence spam or noisy conversations for as long as you want. **Remind me** (org) Push a thread back to the top exactly when you need it. **Flag conversation** (org) Mark important threads and come back to them when it suits you. --- ### Review Center URL: https://guestway.io/solutions/review-center Category: guest-journey Your control tower for guest feedback and operational insights. Guestway's Review Center unifies every review and detects the operational patterns hiding in them, from cleaning quality to check-in friction. Stop replying. Start improving. #### Centralized reviews: Every OTA, one filterable dashboard. Airbnb, Booking.com, Vrbo and beyond, every review in one place. Filter by score, channel, listing, sentiment. Drill in. Decide fast. - All major OTAs out of the box - Per-listing, per-cleaner, per-staff filters - Sentiment + theme tagging #### AI reply suggestions: Auto-generated, tone-matched replies. AI drafts responses tuned to sentiment, language, and guest type. Approve with one click, or fully automate. Your tone, your voice, at scale. - Tone-matched per review - Approve, edit, or full-auto - Multi-language out of the box #### Performance tracking: Sentiment trends. Staff scorecards. Unit dashboards. Spot problems before guests escalate them. Track which listings, cleaners, or check-in instructions generate consistent praise, or recurring complaints. - Per-cleaner / per-supervisor scores - Unit-level outlier detection - Reviewer benchmarking by listing #### Ops feedback loop: Reviews → tasks. Automatically. Repeated complaints become assigned tasks. Cleaning, maintenance, comms, each issue routed to the right team. Reviews stop being passive feedback. - Auto-task creation from review themes - Routes to the right team and supervisor - Closes the loop with resolution tracking #### Unified feed: Every review, ranked by sensitivity. Aggregates reviews from every connected platform, ranked by priority and sensitivity. Compare each one against your benchmark to spot outliers. - Sensitivity scoring vs property benchmark - Priority queue for low-score reviews - Filter by channel + score #### Capabilities **AI-generated replies** (general) Automated, tone-matched responses to every review. **Translation** (general) Auto-translates inbound reviews and outbound replies in 30+ languages. **Review analysis** (general) AI summarizes patterns and surfaces actionable insights. **Data overview** (general) Full performance summary, scores, trends, outliers. **Cleaning performance** (general) See how each cleaning team scored, by review. **Communication performance** (general) Score how the team handled the conversation behind every review. **Sentiment & tagging** (general) AI flags positive, neutral or negative, plus themes like cleanliness. **Review sensitivity** (general) Compare each review against your property benchmark to spot outliers. **Staff & unit-level tracking** (general) Filter reviews by listing, cleaner, or instruction set. **Auto-suggested replies** (general) Drafts personalized to review, language and tone. **Feedback to action flow** (general) Repeated issues become assigned tasks. Reviews fix things. --- ### Guest App URL: https://guestway.io/solutions/guest-app Category: guest-journey Your guests' all-in-one digital concierge, with zero downloads. A seamless, branded experience from booking to checkout. Smart-lock codes, check-in instructions, local tips, and more, mobile-first and personalized to your brand. #### All-in-one hub: Every detail of the stay, in one tap. Confirmations, codes, instructions, local recs, upsells, branded to look and feel like yours. Guests get the link before arrival; everything updates in real time. - Branded URL, logos, colors, contact - Auto-sent via email/SMS after every booking confirmation - Updates live as the reservation evolves #### Smart access built in: Lock codes, synced live to the reservation. Smart-lock codes synced from Guestway, tied to the reservation timeline, secure, dynamic, and always up to date. No PDFs, no late-night code lookups. - Per-reservation codes for every door - Auto-revokes after checkout - Service codes (parking, gym) bundled #### In-app messaging: Direct chat, with translation built in. Two-way chat between guest and host. AI translation on your side; native language on theirs. Every conversation pipes back into the AI Inbox. - Real-time translation in 30+ languages - AI suggestions on the host side - Threaded back into the Unified Inbox #### Identity verification: Compliant ID checks, automated. Collect IDs, signatures, and required guest info, automatically and compliantly. No manual back-and-forth. - Per-jurisdiction compliance presets - Auto-signed digital agreements - Stored encrypted, compliant by default #### Personalize: Per-listing or per-org customization. House manuals, check-in videos, local recs, PDFs, branding, set once at the org level, override per listing. Guests see exactly what's relevant to where they're staying. - Inheritable templates - Per-listing overrides - Multi-language content #### Capabilities **Temperature control** (general) Guests adjust the property climate from the app, within limits you set. **Custom branding** (general) Logos, colors, contact info, fully aligned to your brand identity. **Digital check-in & out** (general) Contactless arrivals and departures with smart-lock integration. **Reservation summary** (general) Stay dates, balance, check-out instructions, in one synced view. **Mood control** (general) Smart-lighting color and intensity, for the perfect ambiance. **Digital guidebook** (general) House rules, restaurant tips, Wi-Fi, checkout times, always up to date. **Branded check-in** (general) Step-by-step arrival guides with photos, maps, videos. **Damage waivers** (general) Earn additional revenue and peace of mind by offering guests a damage waiver for accidents during their stay, directly from the guest portal. **Upsells** (general) Earn additional revenue by upselling early check-ins, late check-outs, mid-stay cleaning, and more, directly from the guest portal. --- ### Automations URL: https://guestway.io/solutions/automations Category: guest-journey Cut through repetitive tasks with automations that run on real events. Confirmations, follow-ups, no-show handling, custom post-stay flows. Nothing slips through. Your team focuses on conversations that need a human. #### Automated messages: The right message, the right channel, the right moment. Booking confirmations, check-in instructions, reminders, review requests, sent via SMS, email, or the OTA they used to book. No manual follow-ups, no copy-paste. - Per-stage templates with merge tags - Channel-aware routing - Multi-language out of the box #### Event-triggered workflows: Workflows that run when something actually happens. After checkout, Guestway gauges satisfaction and either requests a review from happy guests or routes negative experiences to staff. Smart workflows that protect your reputation. - Conditional branches by sentiment / score / theme - Multi-step flows with delays + dependencies - Replies route back to the AI Inbox #### Operations automation: Beyond messaging, the ops layer. Schedule cleanings, assign maintenance, manage smart devices. No-show detected? Confirm with the guest, then turn off the heating. Save staff time and energy costs in one move. - Triggers across cleaning, IoT, access - Custom logic per property type or region - Drag-and-drop builder #### Capabilities **Smart timing** (general) Deliver messages at exactly the right moment, before, during, or after a stay. **Personalized templates** (general) Auto-fill guest names, reservation details and stay info for personal-feel at scale. **No-show handling** (general) Auto follow-up with guests who don't check in, with optional energy save-mode trigger. **Test without stress** (general) Dry-run workflows on sample reservations before you go live, so guests never get a misfire. **Length-of-stay rules** (general) Different automations for a 2-night weekend, a week-long booking, or a month-long stay, from one builder. **Webhooks** (general) Push events to your stack when a step runs, CRM updates, Slack alerts, or custom endpoints. --- ### Multi-calendar URL: https://guestway.io/solutions/multi-calendar Category: smart-operations Every booking, every channel, one source of truth. The Multi-calendar pulls every booking from your connected PMS and OTAs (Airbnb, Booking.com, Vrbo, direct) into a single, easy-to-read calendar, synced live. #### Stay organized: Arrivals, departures, availability, at a glance. See every property's state for every day at any room level. No more cross-referencing tabs to figure out who's checking in tomorrow. - Daily, weekly, monthly views - Color-coded by source or status - Per-property and portfolio-wide views #### Conflict prevention: Spot overlaps before they happen. Channel manager out of sync? OTA double-booked? The Multi-calendar surfaces conflicts the moment they appear, with a one-click resolution flow. - Conflict warnings on every overlap - Drag-to-reassign across units - Channel-level sync status, so you know the OTA causing the issue in seconds. #### Operational planning: Coordinate cleaning, check-ins, and team tasks. Cleaning teams, supervisors, and the front desk all work from the same up-to-date schedule. Late check-out approved? Cleaners see it instantly. - Auto-pushes updates to cleaning + ops queues - Filter by team, building, or city - Notes and tasks pin to the day they affect #### Time saved: Manage every reservation without app-switching. One view. One source of truth. The team stops hunting through five tabs to answer a single question. - Inline reservation editing - Filter by listing, nickname, city, ZIP - Keyboard shortcuts for power users #### Capabilities **Unified view** (general) Airbnb, Booking.com, Vrbo and direct, all in one calendar. **Filter & search** (general) Find reservations by property, date, or guest in seconds. **Color-coded clarity** (general) Distinguish properties, statuses, or sources at a glance. **Team collaboration** (general) Everyone sees the same view, no version drift, no surprises. **Real-time sync** (general) New bookings, cancellations and changes appear instantly from PMS and OTAs. --- ### Cleaning Management URL: https://guestway.io/solutions/cleaning-management Category: smart-operations Cleaning operations, without the spreadsheets or guesswork. Tasks auto-scheduled from reservations, routed to the right teams, tracked with photo proof, and visible to supervisors in real time. Spotless units, every time. #### Auto-scheduling: Tasks generated from bookings. Live. Cleanings auto-create from arrivals, departures, and mid-stay rules. Guest extends or cancels last-minute? The schedule reflows in real time, no manual entry, no missed turnovers. - Per-listing rules and templates - Auto-pushes changes to cleaner apps - Same-day turnaround flagged automatically #### Photo proof: Before/after photos for every job. Cleaners upload photos at every stage and flag damage instantly. Supervisors review from one dashboard, no more chasing WhatsApp threads. - Per-room photo checklists - Damage reports with image evidence - Filter by team, property, or score #### Supervisor view: Live board: status, priority, completion. Real-time job board with priority levels and SLA timers. Supervisors see what's done, in-progress, and at risk, in one glance. - Status: queued / active / done / flagged - Priority badges: urgent, late, same-day - Live ETAs from cleaner check-ins #### Cross-team: Coordinate cleaning, maintenance, and ops together. Schedule turnovers, deep cleans, and maintenance jobs in one queue. No collisions, no missed handoffs, no “who's where?” - Unified queue for cleaning + maintenance - Auto-assign by team capacity and location - Backup teams pre-defined for emergencies #### Team setup: Every partner, supervisor, and listing in one place. Create cleaning teams once with internal notes, supervisors, members, and linked listings. Each property maps to exactly one team, so turnovers always route to the right crew without duplicate assignments or spreadsheet handoffs. - Dashboard: name, notes, and listing coverage - Supervisors and cleaners linked per team - Re-link listings when partners change #### Capabilities **Supervisor view** (general) Live status, internal notes, image-evidence review, one dashboard. **Smart-lock integration** (general) Battery status visible, with auto-recharge scheduling. **Service templates** (general) Add tasks from the inbox; cleaning teams see them instantly. **Team coordination** (general) Real-time progress, backup assignment, internal notes. **Issue reporting** (general) Cleaners flag extreme situations from inside the app. **Team chat** (general) Direct messaging between cleaning teams and the office. **Auto-scheduled cleanings** (general) Schedule from arrivals, departures, and mid-stay rules. **Priority flags** (general) Same-day turnarounds, late departures, early check-ins, highlighted. **Owner tag** (general) Notify cleaners about upcoming owner stays so crews deep clean the unit and leave everything perfect. **Digital checklists** (general) Custom per-unit lists, linen counts, and room-by-room notes. **Cleaner mobile app** (general) Each cleaner sees assigned tasks, instructions, codes. **Before & after photos** (general) Photo proof per room. Damage flagged immediately. **Handyman app** (general) Same workflow, extended to maintenance teams. --- ### Access Management URL: https://guestway.io/solutions/access-management Category: smart-operations Access is more than a lock, it’s the first impression of every stay. We built access management that goes beyond what others offer. One unified code per reservation across every smart-lock brand, automated end-to-end, with override always one click away. #### Unified codes: One code per reservation. Every lock. Every door. No matter how many smart-lock brands are installed, the guest gets one code. Auto-created five days before arrival, synced two days in advance, shared via the channel they used to book. - Auto-pre-issue, auto-share, auto-revoke - Works across mixed-brand portfolios - Never “which code is for which door?” again #### Dynamic updates: Reservation changes? The code follows. Guest moved to a different unit, stay extended, early check-in approved, the code updates on the fly. No manual intervention. No operational errors. No frantic 11pm calls. - Move, extend or shorten reservations live - Codes propagate to every linked device - Audit trail captures every change #### Service-based access: Same code unlocks parking, gym, lounges. Optional services activate automatically for any additional smart locks tied to the reservation. The guest gets one code; you get one console. - Parking, luggage, gym, lounge, all bundled - Per-service rules and time windows - Instant activation on confirmation #### Manual control: Full automation. With the override always at hand. Allow early or late access, block by disabling a code, or regenerate if security is ever in question. You stay in the driver's seat. - Allow / block / regenerate per code - Emergency lockdown disables every lock - Per-staff role permissions #### Audit trail: Every entry, signed and time-stamped. Full audit trail of who entered and when, guests, staff, vendors. Verify check-ins, identify no-shows, maintain visibility. GDPR + SOC 2 ready. - Per-door, per-code, per-user logs - Filter by date, listing, guest, staff - Exportable for compliance review #### Capabilities **Flexible check-in** (general) Grant access at the exact arrival time, or the moment check-in opens. **Cleaning integration** (general) Cleaning staff get notified when a smart lock's battery runs low. **Device monitoring** (general) Status and battery health of every connected lock, live. **Granular control** (general) Manage access per service, parking, gym, amenities. **Secure by design** (general) Every entry logged. GDPR + SOC 2 compliant infrastructure. **Works with your locks** (general) Nuki, Yale, Salto, Brivo, and more. **Fallback code pool** (general) Connectivity drops? Fallback codes keep guests inside. **Temporary codes** (general) Time-limited codes for guests, cleaners, maintenance. **Remote door open** (general) Open doors remotely for guests or staff who need help. **Toggle time** (general) Code lifetime tunable from hours to days. **Remote access choice** (general) Decide which locks can be opened remotely. **Distance-based permissions** (general) Doors only open when the guest is physically near the property. **Team access** (general) Cleaners, maintenance, emergency staff, each with time-bound codes. **Smooth guest journey** (general) Codes and instructions delivered automatically via the Guest App. **Check-in protection** (general) Block facility access until check-in is officially complete. **Auto-revoke at checkout** (general) Allow extended access, or expire codes the moment a stay ends. **Emergency lockdown** (general) Disable every lock instantly to secure the property. --- ### Climate Control URL: https://guestway.io/solutions/climate-control Category: smart-operations Heating and cooling that adjusts itself. Climate control automated by reservations, occupancy and seasonality. Customers report up to 30% lower utility costs without sacrificing comfort. #### Direct control: Set min/max in seconds. Or turn it off. Adjust temperature limits with a few clicks. Toggle between heating and cooling, or turn the system off entirely when units are vacant. - Per-unit min/max temperature limits - Heat / cool / off mode toggle - Bulk-edit across portfolios #### Managed mode: Energy efficiency on autopilot. Switch on Managed mode, Guestway automates heating and cooling based on occupancy, seasonality and check-in/out times. Lower bills, hands off. - Occupancy-aware schedules - Pre-arrival warm-up / cool-down - Vacant-mode for empty units #### Optimization: Track temperature, humidity, performance. Live device-level monitoring with insights into heating/cooling performance. Spot underperforming systems before guests complain. - Per-unit temperature + humidity charts - Anomaly detection on system underperformance - Maintenance alerts before failure #### Capabilities **Real-time monitoring** (general) Temperature, humidity and system status across the portfolio, live in one place. **Rapid integrations** (general) Native: Nest, Zennio, Honeywell, and more. New devices ship in days. **Adaptive scheduling** (general) Auto-adjusts on bookings, check-in/out times, or local weather. --- ### AI Operations Center URL: https://guestway.io/solutions/ai-operations-center Category: smart-operations Your control tower for operations, powered by AI. Monitors messages, system data, and reviews in real time to catch issues early. From missing towels to broken locks, Guestway flags problems, creates tasks, notifies the right people, and helps fix root causes before they become complaints. #### Time saved: Save 40+ staff hours per week Guestway parses guest communication and reviews to automatically detect problems and trigger action, the team focuses on resolving, not triaging. - Auto-summarizes hundreds of conversations - Surfaces what needs human attention - Routes the rest into automated workflows #### Predict & prevent: Spot patterns before they spread. Recurring A/C leaks? Wi-Fi complaints clustering on one floor? The AI Operations Center surfaces patterns so you fix root causes, not just symptoms. - Cross-property pattern detection - Trend alerts on category spikes - Suggested root-cause hypotheses #### Team collaboration: Communication, in-context. Comments, internal notes, status changes, stays attached to the issue, never in WhatsApp. Audit-friendly for incident reviews. - Per-issue threads with mentions - Status timeline + audit log - Hand-offs between shifts #### Auto task creation: Issue flagged → task generated. Tasks pre-filled with priority, assignee, checklist, by your rules. Workflows tailored by property type, region, or supervisor. - Custom workflows per category - Auto-assignment by region / supervisor - SLA timers + escalation paths #### Smart issue detection: Smelly bathrooms, broken locks, bad reviews, all caught early. Continuously analyzes conversations, reviews, system alerts, and cleaning feedback. Catches the subtle stuff before it becomes a public review. - AI parses messages + reviews + alerts - Cross-references against system telemetry - Confidence-scored issue suggestions #### Capabilities **Custom workflows** (general) Tailored responses and actions based on issue type. **Team communication** (general) In-platform messaging between staff, no chat-app sprawl. **Auto task creation** (general) Issue flagged → task auto-generated with priority, checklist, assignee. **Smart issue detection** (general) Analyzes conversations, reviews, alerts, and cleaning feedback live. **Predictive alerts** (general) Recurring leaks, late check-ins from dirty units, surfaced as patterns. **Centralized ops board** (general) Drag-and-drop Kanban tailored for hospitality teams. --- ## FAQ ### About Guestway Slug: general General **Q:** What exactly is Guestway? **A:** Guestway is a guest experience platform that connects to the PMS you already use, including major platforms like Mews, Guesty, and Hostaway, with a unified inbox, automations, and review management. It is not a PMS replacement: you keep your existing system for reservations and channels while Guestway brings guest messaging, smart locks, cleaning, and reviews into one workspace. **Q:** How does Guestway make my team more efficient (and more profitable)? **A:** Operators using Guestway report up to 20 hours saved per week on staff scheduling and channel hopping, 50% fewer phone calls, 70% of guest messages handled automatically, and 95% contact-free check-ins. On top of those cost savings, Guestway helps you grow revenue through upsells like early check-in, late check-out and mid-stay cleaning, plus optional damage waivers that cover guests when accidents happen. **Q:** Does Guestway integrate with my current tech stack? **A:** Yes. Live today across leading PMS platforms (Mews, Apaleo, Guesty, Hostaway, Hostfully, Smoobu, Oracle), the major OTAs (Airbnb, Booking.com, Expedia), guest messaging (WhatsApp, Messenger, Instagram, Twilio, Sinch), plus the smart-lock and climate brands you're already using. More PMS partners (Cloudbeds, Lodgify, Hospitable, Hostify, OwnerRez, Beds24 and more) are on the roadmap. The full catalogue with per-integration status is at https://guestway.io/integrations. **Q:** How does Guestway lift the guest experience? **A:** A branded Guest App handles self check-in, smart-lock codes, room control and two-way messaging, all AI-assisted. Combined with the Review Center and automation engine, the lift in ratings is direct and measurable. **Q:** Is the platform only in English, or is German supported too? **A:** The Guestway dashboard is in English today. Guest messaging, AI drafts and translations cover 30+ languages, so you and your guests each read and write in your own. Our support team can help you in German as well as English, both during onboarding and day-to-day. --- ### Pricing Slug: pricing Pricing **Q:** I'm only managing 10 to 20 units. Am I too small for Guestway? **A:** No. Guestway runs on portfolios from a handful of units up to several hundred. The pricing scales the same way the workload does. We'll be honest if it's overkill for your stage, but most operators see the AI inbox earn its keep before unit 20. **Q:** What happens if I sign up after the demo? **A:** 45-minute guided onboarding, no contract lock-in, no setup fee through the referral program. Most teams are routing live guest messages through the AI inbox the same week. **Q:** Which integrations are included in my Guestway subscription? **A:** Your PMS integration is included at no extra cost. Smart-device integrations (locks, thermostats) are priced per device as outlined in your quote. **Q:** How long does integration setup take? **A:** Most integrations activate within minutes once you provide API credentials. Our support team guides you through the process; complex multi-property setups typically complete within one business day. **Q:** Do I need to switch my PMS? **A:** No. Guestway sits on top of your existing PMS through native integrations, Mews, Cloudbeds, Lodgify, Avantio, Hospitable, Hostfully, Hostify, OwnerRez, Beds24, and more. We don't ask anyone to rip-and-replace. **Q:** How is hotel pricing calculated? **A:** Every hotel gets a tailored quote based on room count, PMS stack, and how you run the front desk. There are no public per-room tiers on the site; contact sales or book a demo and we will scope pricing for your property, boutique or multi-site. --- ### Demo & onboarding Slug: demo-and-onboarding Demo **Q:** I'm only managing 10 to 20 units. Am I too small for Guestway? **A:** No. Guestway runs on portfolios from a handful of units up to several hundred. The pricing scales the same way the workload does. We'll be honest if it's overkill for your stage, but most operators see the AI inbox earn its keep before unit 20. **Q:** Do I need to switch my PMS? **A:** No. Guestway sits on top of your existing PMS through native integrations, Mews, Cloudbeds, Lodgify, Avantio, Hospitable, Hostfully, Hostify, OwnerRez, Beds24 and more. We don't ask anyone to rip-and-replace. **Q:** How long is the demo? **A:** 45 minutes is enough for a focused walkthrough plus Q&A. If you have a stakeholder who needs more time on a specific module, access management, AI inbox, automations, we book a follow-up rather than dragging the first call past the hour. **Q:** Who runs the demo? **A:** A human from our team, not a sales bot, not a recorded screencast. They'll know the platform end-to-end and can pull up your real PMS data live if you want to test against your own bookings. **Q:** What happens if I sign up after the demo? **A:** 45-minute guided onboarding, no contract lock-in, no setup fee through the referral program. Most teams are routing live guest messages through the AI inbox the same week. **Q:** I prefer email, can we just talk that way? **A:** Of course. Drop a line to sales@guestway.io and we'll match a slot to your timezone, or answer your questions in writing first if that's faster for you. --- ### Integrations Slug: integrations Integrations **Q:** Which integrations are included in my Guestway subscription? **A:** Your PMS integration is included at no extra cost. Smart-device integrations (locks, thermostats) are priced per device as outlined in your quote. **Q:** What if my preferred system is not listed here? **A:** We are constantly adding new integrations. If your platform is not shown, email info@guestway.io, we can often build custom integrations within 2 to 4 weeks. **Q:** How long does integration setup take? **A:** Most integrations activate within minutes once you provide API credentials. Our support team guides you through the process; complex multi-property setups typically complete within one business day. **Q:** Can I switch PMS providers without losing my Guestway setup? **A:** Yes. Guestway sits on top of your PMS, so switching providers is seamless. We help migrate your data and reconnect the new PMS with minimal downtime. **Q:** Do you support custom or in-house systems? **A:** If your stack exposes a REST or GraphQL API, we can build a custom adapter. Reach out, most custom integrations ship in 2 to 4 weeks for a one-off fee. **Q:** How does Guestway work alongside Smoobu without duplicating its automations? **A:** Smoobu stays your channel manager and booking source. Guestway connects over the API and adds the ops layer Smoobu is not built for: a unified guest inbox across Airbnb, Booking.com, WhatsApp, SMS and email, AI-assisted replies in 30+ languages, cleaning dispatch, smart-access codes, and cross-module automations tied to each reservation. You keep Smoobu for distribution and core PMS workflows; Guestway handles guest comms and back-of-house execution in one place. **Q:** We forward guest mail through our own email address. Does the unified inbox still work for replies? **A:** Yes. If you already receive guest email through a forwarded or custom address, those threads can still land in Guestway's AI Inbox alongside Airbnb, Booking.com, WhatsApp and SMS. Your team replies from one workspace instead of splitting between your PMS inbox and a personal mailbox. The exact setup depends on your mail routing; we walk through it during onboarding. --- ### AI Inbox Slug: ai-inbox AI Inbox **Q:** What is the Unified AI Inbox? **A:** A centralized messaging hub that brings together communication from Airbnb, Booking.com, WhatsApp, SMS, and email. Powered by AI, it delivers instant context, smart insights, and reply suggestions to help you respond faster and work more efficiently. **Q:** How does the AI help in guest communication? **A:** The AI suggests responses, auto-replies to FAQs (like Wi-Fi or check-in time), and translates messages in real time, so you're always fast, consistent, and accurate. **Q:** Can we still personalize messages with the AI? **A:** Yes. You can edit, approve, or turn off AI suggestions. You can also save your own replies or use ones synced directly from your PMS. **Q:** Can multiple team members use the inbox at the same time? **A:** Absolutely. The Inbox supports team collaboration, staff can see conversations, assign tasks, and reply without overlap, keeping everything organized and efficient. **Q:** Will using the Unified Inbox improve our guest reviews? **A:** Yes. Faster, clearer, more consistent replies mean happier guests. Resolving questions instantly and avoiding miscommunication creates a smoother experience, which directly leads to higher ratings and better reviews. **Q:** We use our own website for check-in instructions, not the Guest App. Can we send those links from the inbox? **A:** Yes. The Guest App is optional. You can send messages from the AI Inbox or trigger them through Automations with links to your own check-in or instruction pages, per listing or per booking. Guests still get one thread per stay, and your team sees their replies in the same place, beside the reservation context. **Q:** If I read and write in my own language, does Guestway send the reply in the guest's language? **A:** Yes. The inbox translates inbound messages into your working language and translates your reply back into the guest's language before send. You stay in control: review, edit or turn off the AI suggestion per message. Same 30+ language coverage as the rest of the platform. --- ### Review Center Slug: review-center Reviews **Q:** What does the Review Center do? **A:** It pulls all your reviews into one place across platforms, tracks performance, detects patterns, and auto-suggests responses with AI. **Q:** Can the system reply automatically? **A:** Yes. You can manually approve or fully automate replies based on sentiment, property, or language. **Q:** Does it help operations too? **A:** Yes. Negative patterns (cleaning, check-in, noise) are flagged so you can fix root causes, not just reply politely. **Q:** Can we filter by rating? **A:** Yes. Filter by score, channel, listing, or sentiment so you focus on what's actually moving. **Q:** Are reviews linked to bookings? **A:** Yes. Each review is linked to its reservation, so you instantly see the guest, property, and stay context. --- ### Guest App Slug: guest-app Guest App **Q:** Do guests need to download anything? **A:** No. Each guest gets a personalized, mobile-friendly web app link with everything they need. **Q:** What can guests do in the Guest App? **A:** Everything: check-in, smart-lock codes, upsells, guidebooks, Wi-Fi, check-out, fully branded to your company. **Q:** Can I customize content? **A:** Yes. You control what each guest sees. Add links, PDFs, upsells, local tips, check-in videos, per listing or per organization. **Q:** Can guests access the app before their stay? **A:** Yes. Guests get the link well ahead of check-in to review instructions and prepare. **Q:** Is it branded to our company? **A:** Fully white-labelled. Guests see your brand, not ours. **Q:** Do we have to use the full Guest App, or can we keep our own guest portal? **A:** Three setups work. Run the full white-labelled Guest App (codes, upsells, chat, guidebook in one branded link). Or run only Guestway's pre-check-in step (ID checks, guest info, compliance) and auto-redirect guests to your own portal afterwards. Or skip the guest-facing layer entirely and use Guestway for AI Inbox, automations and ops, while your own pre-check-in and portal run the guest journey end-to-end. **Q:** Will Feratel tourist tax and the digital Gästekarte be automated? **A:** Feratel and similar local-registration flows are on our roadmap. They will plug into the guest journey through the upcoming Settle Balance step, so guests can pay tourist tax and related charges before check-in. Not live yet, ask sales@guestway.io if you need Austria-specific registration on your timeline. --- ### Automations Slug: automations Automations **Q:** Does automation reduce staff workload? **A:** Yes. Routine communication, confirmations, reminders, review requests, runs itself. Your team focuses on the conversations that need a human. **Q:** What types of automations can we set up? **A:** Anything event-driven: messaging flows, check-in/out triggers, service requests, no-show handling, custom workflows. End-to-end across the guest journey. **Q:** What if a guest replies to an automated message? **A:** Replies go straight to your AI Inbox. Automation handles the routine; your team handles the rest. **Q:** Can we customize automations? **A:** Yes. Message content, timing, channel, and entire event-based workflows are tunable to your voice and ops. **Q:** Do automations actually improve guest satisfaction? **A:** Yes. Timely, consistent communication reduces confusion and resolves issues faster, directly lifting reviews. --- ### AI Operations Center Slug: ai-operations-center AI Ops **Q:** What is the AI Operations Center? **A:** Your proactive control tower. It detects maintenance issues, creates tasks automatically, and keeps teams in sync, before problems become complaints. **Q:** What kind of problems does it detect? **A:** Dirty units, lock issues, recurring complaints, check-in failures, missing service items, flagged using AI from guest communication and system data. **Q:** Can I customize how tasks are created? **A:** Yes. Build tailored workflows: rules by property type, regional supervisor assignment, instant notifications for high-priority issues. **Q:** Does it notify the right team automatically? **A:** Yes. Once an issue is flagged, it's assigned to the right person or team based on your workflows and they're notified instantly. **Q:** Can I track progress? **A:** Yes. Every task is tracked from creation to resolution, with updates, internal notes, and status changes visible in real time. --- ### Access Management Slug: access-management Access **Q:** Which devices do you integrate with? **A:** Native integrations with Nuki, Salto, Brivo, Prodatakey and more. New devices ship in days to weeks. See the full list under Smart Locks on the Integrations page, or ask us to add yours. **Q:** Can I monitor devices in real time? **A:** Yes. Battery levels, online/offline status, and full access logs from the dashboard. Re-send or disable codes on demand. **Q:** How does access management work? **A:** Guestway integrates with smart locks to generate secure, time-bound codes per reservation. Guests automatically receive their code through their preferred channel (Airbnb, WhatsApp, SMS, email). **Q:** Can I still use physical keys? **A:** Yes. Use static codes or maintain backup key boxes for emergencies, alongside smart codes. **Q:** Do guests need to download an app? **A:** No. Guests just need their unique code. They can also see it in the Guest App via the link we send them. **Q:** We use Nuki without a keypad. Can guests unlock without downloading the Nuki app? **A:** Yes. Guestway integrates with Nuki and exposes an Open door button in the guest journey, delivered through the Guest App link or an automated message. Guests tap to unlock remotely during their stay window without installing the Nuki app, so you are not limited to keypad codes. Lock model and Nuki setup still matter, we confirm compatibility during onboarding. --- ### Climate Control Slug: climate-control Climate **Q:** What is automated climate control? **A:** An intelligent system that automates temperature settings to keep guests comfortable and save energy. It learns occupancy patterns and optimizes climate automatically. **Q:** How does it save on energy bills? **A:** Energy Efficiency Mode and Climate Optimization adjust temperature based on occupancy, preventing waste in empty units and maintaining ideal conditions without manual work. **Q:** Can it integrate with existing thermostats? **A:** Yes. Rapid integrations with major HVAC and thermostat systems. Connect what you have, control it centrally. **Q:** Can settings adjust between guest stays? **A:** Yes. The system lowers energy use when a unit is empty and restores ideal temperature just before the next check-in. **Q:** Do guests have control? **A:** Yes, within limits you define. Comfortable guests, controlled costs. --- ### Cleaning Management Slug: cleaning-management Cleaning **Q:** How does Guestway handle cleaning scheduling? **A:** We automate scheduling from reservations, route tasks to the right teams, track progress, and collect feedback, all in one place. **Q:** What's included in a cleaning task? **A:** Checklists, priority level, special requests (baby beds, late check-out), smart-lock access, and before/after photo upload. **Q:** Is there a cleaner app? **A:** Yes. Cleaners get their own mobile interface, assigned tasks, photo upload, damage flags, completion, without ever touching the main PMS. **Q:** Is the Cleaning App on iOS and Android? **A:** Yes. Both stores. Available on any device your team uses. **Q:** Can managers track progress in real time? **A:** Yes. Every task updates instantly, managers always see what's in progress, complete, or flagged for follow-up. **Q:** Can each turnover be assigned to a different cleaning team? **A:** Yes. You create teams once with their own supervisors, members and linked listings. Each property maps to one primary team, with backup teams pre-defined for emergencies. Turnovers auto-schedule from reservations and route to the right crew, and supervisors can filter the queue by team, property or score without spreadsheet handoffs. --- ### Multi-calendar Slug: multi-calendar Calendar **Q:** What is the Multi-calendar? **A:** A single unified view that pulls every reservation from every connected listing into one organized calendar. One place to manage everything. **Q:** How does it prevent double bookings? **A:** By consolidating every property's calendar into one view, conflicts surface immediately. You spot and avoid clashes before they happen. **Q:** What are the main benefits? **A:** Centralized reservations, faster planning, less app-switching. Your team stays organized without spreadsheets. **Q:** Can I filter by property or channel? **A:** Yes. Filter by listing, nickname, city or ZIP, see only what's relevant to you. **Q:** Does it update in real time? **A:** Yes. Any new booking, cancellation, or change from your PMS or OTAs appears instantly. --- ### Referral Program Slug: referral-program Referrals **Q:** When do I get paid after a referral signs? **A:** A referral counts as successful once the referred company has signed with Guestway and paid its first invoice. We validate the referral at that point, then include your reward in the next monthly payout run. Sales cycles vary, so the calendar time between your submission and payout depends on how quickly the company evaluates, signs, and pays. **Q:** How long does my referral stay valid? **A:** Submit the referral before the company becomes a paying Guestway customer. The referred company must be new to Guestway: not an existing customer, not already in an active sales conversation with us, and not a self-referral. One reward per referred company. If we determine a referral is not a fit, we may decline it even after submission; we will tell you when that happens. **Q:** Are referral rewards taxable? What do I need for payout? **A:** Referral rewards are cash payments and are generally treated as taxable income in your country. You are responsible for reporting them to your tax authority and for any income tax or social contributions that apply. If you refer as a business, we may ask for a company name, billing address, and VAT number so we can process the payment correctly. Guestway does not provide tax advice; check with your accountant if you are unsure how rewards affect you. **Q:** When do milestone bonuses get paid? **A:** Milestone bonuses (€500 at 5 successful referrals, €1,000 at 10) are cumulative and paid on top of the per-referral reward for each company. They are calculated from validated referrals only, the same ones that cleared the first-invoice rule. Milestone amounts are included in the monthly payout run once you cross the threshold, not at submission time. **Q:** What payment details do you need from me? **A:** When a referral is close to validation, we contact you for payout details: legal name, email, bank account (IBAN for SEPA transfers), and, for business referrers, invoicing details including VAT where applicable. Rewards are paid in euros. Keep your contact details in the referral form accurate so we can reach you without delay. --- ## Integrations Total: 57 (25 live, 21 early access, 11 coming soon) Source: https://guestway.io/integrations ### Property Management Systems Two-way sync with the PMS you already trust. Reservations, guest profiles, rates and availability, kept consistent in real time, no CSVs, no duplicate data entry. - **Guesty** (live) All-in-one property management platform trusted by leading hotels, vacation rentals and management companies in 150+ countries. https://guestway.io/integrations#guesty - **Smoobu** (live) Powerful channel manager and booking system designed specifically for vacation rental hosts and property managers. https://guestway.io/integrations#smoobu - **Apaleo** (live) API-centric PMS built for forward-thinking hotels, open architecture, lean operations, modern guest experiences. https://guestway.io/integrations#apaleo - **Hostaway** (live) Complete vacation-rental management software with channel manager, automation and team collaboration tooling. https://guestway.io/integrations#hostaway - **Mews** (live) Cloud-native hotel property management system designed for modern hotels and hospitality groups. https://guestway.io/integrations#mews - **Oracle** (live) Enterprise hospitality management suite for large hotels, chains and multi-property operations. https://guestway.io/integrations#oracle - **Hostfully** (live) Property management with digital guidebooks, direct booking tools and operational workflows. https://guestway.io/integrations#hostfully - **Hotelkey** (early access) Comprehensive hotel PMS with integrated channel manager, booking engine and revenue management. https://guestway.io/integrations#hotelkey - **Smily** (early access) European property management platform specialising in vacation rental automation and multi-channel distribution. https://guestway.io/integrations#smily - **Beds24** (early access) Cloud-based property management and channel manager for vacation rentals, hostels and guest houses. https://guestway.io/integrations#beds24 - **Hostify** (coming soon) All-in-one PMS and channel manager that automates processes across multiple vacation rental platforms. https://guestway.io/integrations#hostify - **Hospitable** (coming soon) Streamlined property management with automated messaging, calendar sync and team coordination features. https://guestway.io/integrations#hospitable - **Lodgify** (coming soon) Vacation-rental software with website builder, booking engine and integrated channel management. https://guestway.io/integrations#lodgify - **Avantio** (coming soon) Enterprise vacation-rental platform offering advanced automation, CRM and revenue management. https://guestway.io/integrations#avantio - **Cloudbeds** (coming soon) Unified hospitality platform combining PMS, channel manager, booking engine and revenue management. https://guestway.io/integrations#cloudbeds - **OwnerRez** (coming soon) Powerful vacation-rental management with accounting, channel distribution and guest communication. https://guestway.io/integrations#ownerrez - **Mr. Alfred** (coming soon) Property management and guest experience platform for serviced apartments and aparthotels. https://guestway.io/integrations#mr-alfred - **RoomRaccoon** (coming soon) All-in-one hotel management system designed for independent hotels and small chains. https://guestway.io/integrations#roomraccoon - **Clock PMS Plus** (coming soon) Flexible cloud property-management system for hotels, hostels and vacation-rental properties. https://guestway.io/integrations#clock-pms-plus ### OTAs · Channels Centralise inbound bookings from the channels that send you guests. Messaging stays in one inbox, calendars stay synced, no duplicate work. - **Airbnb** (live) Connect to the world's leading vacation-rental marketplace with seamless booking sync and automated messaging. https://guestway.io/integrations#airbnb - **Booking.com** (live) Sync your Booking.com reservations automatically and manage guest communication directly from Guestway. https://guestway.io/integrations#booking-com - **Expedia** (live) Integrate Expedia Group channels including Hotels.com and Vrbo for centralised reservation management. https://guestway.io/integrations#expedia - **Agoda** (early access) Distribute to Agoda's Asia-Pacific traveller base with synced availability and centralised reservation management. https://guestway.io/integrations#agoda - **VRBO** (coming soon) Connect VRBO listings with automatic calendar sync and streamlined guest-communication workflows. https://guestway.io/integrations#vrbo - **Trip.com** (coming soon) Reach Asian markets with Trip.com integration for global distribution and centralised booking management. https://guestway.io/integrations#trip-com ### Guest messaging · Channels Bring WhatsApp, SMS, social DMs and email into one AI-powered inbox. Every guest thread in one place, with reservation context on every reply. - **WhatsApp** (live) Route guest WhatsApp threads into the unified inbox. AI-assisted replies with full reservation context on every message. https://guestway.io/integrations#whatsapp - **Messenger** (live) Facebook Messenger conversations from listings and pages, synced to the same inbox as OTA and email threads. https://guestway.io/integrations#messenger - **Instagram** (live) Instagram DMs from hospitality accounts, managed alongside every other guest channel in one workspace. https://guestway.io/integrations#instagram - **Twilio** (live) Send and receive guest SMS through Twilio. Texts land in the same inbox as WhatsApp, OTA messages and email. https://guestway.io/integrations#twilio - **Sinch** (live) SMS and rich mobile messaging through Sinch. Reach guests on the channels they already use for travel updates. https://guestway.io/integrations#sinch ### Smart Climate Connect smart thermostats so HVAC follows your reservation calendar. Pre-cool before check-in, drop temps when units are vacant, save up to 30% on utility bills. - **Nest** (live) Google Nest smart thermostats with AI-powered learning, remote control and energy-saving automation. https://guestway.io/integrations#nest - **Honeywell** (live) Industry-leading thermostats offering precise temperature control, scheduling and energy-efficiency monitoring. https://guestway.io/integrations#honeywell - **Tado** (live) European smart climate control with geofencing, multi-zone management and intelligent heating optimisation. https://guestway.io/integrations#tado - **Zennio** (live) KNX climate and HVAC automation for hotels and aparthotels. Heating and cooling follow occupancy and your reservation calendar. https://guestway.io/integrations#zennio - **Ecobee** (early access) Smart thermostats with room sensors, voice control and advanced energy-saving features for optimal comfort. https://guestway.io/integrations#ecobee - **Sensi** (early access) Affordable smart thermostats with easy installation, mobile control and flexible scheduling options. https://guestway.io/integrations#sensi ### Smart Locks · Access Issue, rotate and revoke door codes per reservation. Works across smart locks, key boxes and enterprise access systems, no truck-rolls, no lost keys. - **Nuki** (live) European smart-lock leader with keyless entry, remote access and seamless integration for short-term rentals. https://guestway.io/integrations#nuki - **Salto** (live) Enterprise access-control trusted by hotels worldwide for secure, scalable keyless entry. https://guestway.io/integrations#salto - **Yale** (live) Trusted smart locks combining proven security hardware with modern digital access and remote management. https://guestway.io/integrations#yale - **Akiles** (live) Cloud-based access control with mobile credentials and real-time monitoring for residential properties. https://guestway.io/integrations#akiles - **Brivo** (live) Cloud-based access-control platform for multi-property management with mobile credentials and real-time monitoring. https://guestway.io/integrations#brivo - **Prodatakey** (live) Scalable cloud access control with mobile credentials and advanced security features for modern properties. https://guestway.io/integrations#prodatakey - **Schlage** (early access) Reliable smart locks with built-in alarm technology and seamless integration for vacation-rental access. https://guestway.io/integrations#schlage - **Kwikset** (early access) Trusted residential smart locks with keypad entry, app control and dependable security for rentals. https://guestway.io/integrations#kwikset - **August** (early access) Smart-lock retrofits that add keyless entry to existing deadbolts with remote access and activity monitoring. https://guestway.io/integrations#august - **TTLock** (early access) Affordable smart-lock solutions with Bluetooth and Wi-Fi connectivity for flexible property access. https://guestway.io/integrations#ttlock - **33 Lock** (early access) Professional smart-access designed specifically for vacation rentals and property management companies. https://guestway.io/integrations#33-lock - **4SUITES** (early access) Smart-lock and access-control platform built for hospitality and multi-property operations. https://guestway.io/integrations#4suites - **Assa Abloy** (early access) Global leader in access solutions providing enterprise-grade smart locks and security systems. https://guestway.io/integrations#assa-abloy - **Dormakaba** (early access) Swiss engineering excellence in access control with premium smart locks for hotels and commercial properties. https://guestway.io/integrations#dormakaba - **igloohome** (early access) Offline smart locks with PIN codes and Bluetooth access, perfect for Airbnb and vacation-rental hosts. https://guestway.io/integrations#igloohome - **Lockly** (early access) Patented PIN Genie technology with biometric fingerprint reader and advanced encryption for maximum security. https://guestway.io/integrations#lockly - **Tedee** (early access) European smart lock with auto-unlock, bridge connectivity and clean integrations to major smart-home platforms. https://guestway.io/integrations#tedee - **KeyNest** (early access) Secure key-storage network with 24/7 access points in local shops for flexible key exchange. https://guestway.io/integrations#keynest - **Latch** (early access) Smart-access system designed for apartment buildings with mobile, keycard and PIN entry options. https://guestway.io/integrations#latch - **Wyze** (early access) Budget-friendly smart lock with auto-unlock, guest access codes and smartphone control. https://guestway.io/integrations#wyze - **Alfred** (early access) Smart-lock platform with camera integration, video verification and comprehensive access management. https://guestway.io/integrations#alfred ## Industries ### Property managers URL: https://guestway.io/industries#property-managers For property managers One operating system for From 10 units to 1,000, Guestway gives multi-property managers a single command center for guest comms, cleaning, access, and revenue. Stop stitching tools together. Start operating like one team. - **Multi-property at a glance** One inbox, one calendar, one cleaning queue across every building you manage, filter by portfolio, owner, or city in a click. - **Owner-grade reporting** Per-unit P&L, occupancy, and review scores ready for owner statements without spreadsheet duct-tape. - **PMS-agnostic** Works with Mews, Avantio, Hostfully, Hostify, Lodgify, OwnerRez, Beds24, and more. Connect multiple PMS systems at once, built for mixed portfolios and for groups still on separate stacks after a merger or acquisition. - **Built for scale** Role-based access, sub-accounts per portfolio, and audit logs that survive the next compliance review. ## Why Guestway works for property managers Property managers don't have a software problem. They have a stitching problem. The PMS owns reservations, the channel manager owns rates, the cleaning tool owns rosters, the smart-lock vendor owns codes, and the inbox lives in WhatsApp. Every handoff is where guest experience leaks. Guestway sits across all of that. One inbox routes Airbnb, Booking.com, WhatsApp, SMS, and email through the same triage rules. One multi-calendar shows the next 90 days across every door. One cleaning queue auto-generates jobs from check-out events. One access flow issues codes the moment the booking is paid. The point isn't more features. The point is that your night manager, your cleaning lead, and your owner all see the same truth, and the AI fills in the boring middle. --- ### Aparthotels URL: https://guestway.io/industries#aparthotels For aparthotels Hotel-grade service, Aparthotels live in the gap between hotels and short-term rentals. Guestway is built for that gap, the same OS handles 30-night corporate stays, weekend leisure bookings, and everything in between, without forcing you to pick a side. - **Hybrid stays, one workflow** Long-stay corporate guests, weekenders, and direct bookings all flow through the same inbox, calendar, and cleaning queue. - **Self-service that actually works** Branded guest app handles check-in, ID upload, access codes, and upsells, so reception isn't a bottleneck at 11pm. - **Cleaning at scale** Mid-stay cleans, turnovers, and deep-cleans scheduled automatically from booking events. Linen counts and supplies tracked per unit. - **Revenue without the rev-manager** Pricing signals from your PMS surface in one place, so weekend uplifts and corporate-rate negotiations don't need a spreadsheet. ## Why Guestway works for aparthotels Aparthotels are the awkward middle child of hospitality software. PMSs built for hotels treat your apartments as mini rooms; PMSs built for vacation rentals can't handle a 24/7 reception or a 30-night corporate booking. Either way you end up paying for two systems and getting half a workflow. Guestway is the connective tissue. The AI inbox doesn't care if a guest is staying 2 nights or 60. The cleaning module handles mid-stay services without forcing you to fake-create a new reservation. The guest app handles ID checks and self-check-in for the leisure crowd, and quietly hands off to a human when a corporate guest wants a real welcome. You keep the PMS you've already trained your team on. Guestway makes the rest of the day-to-day stop hurting. --- ### Hotels URL: https://guestway.io/industries#hotels For hotels Lift service scores Independent hotels and small chains use Guestway to give the front desk superpowers, AI-drafted replies in 30+ languages, every guest's full context one click away, and ops automations that catch problems before reception even hears about them. - **Faster, multilingual replies** AI drafts answers in the guest's language and your brand voice, receptionists approve and send in seconds. - **Reviews that lift, not haunt** Centralize TripAdvisor, Booking.com, Google, and Expedia reviews. AI-drafted responses, sentiment trends, unit-level performance. - **Ops that prevent escalations** AI Operations Center spots noise complaints, slow responses, and broken kit before they hit the GM's inbox. - **Plays nice with your PMS** Native integrations with Apaleo, Mews, Cloudbeds, and friends, Guestway adds the AI layer without forcing a re-platform. ## Why Guestway works for hotels Hotels don't need another PMS. You need the layer above the PMS, the one that turns booking data into conversations, conversations into operational signals, and operational signals into action before the guest writes a 2-star review. Guestway is that layer. The AI inbox handles the volume your front desk can't (especially nights and weekends), in the language the guest actually wrote in. The Review Center centralizes feedback across every channel and drafts responses on-brand. The AI Operations Center watches your inbox, your reviews, and your system data for the early warning signs of a bad stay, then routes the right task to the right person. Your PMS keeps doing what it's good at. Guestway makes the human part of hospitality faster, calmer, and a lot less reactive. --- ### STR URL: https://guestway.io/industries#str For short-term rentals Run more units Short-term rental hosts and management companies use Guestway to compress the operational load of every booking, AI replies before the guest finishes typing, cleaning auto-scheduled the moment a check-out happens, access codes issued without a single manual click. - **AI that handles the 80%** Repetitive guest questions ("can we check in early?", "is there parking?") answered in seconds, in the guest's language. - **Cleaning on autopilot** Turnovers triggered by check-out events, dispatched to your cleaning crew, with photo-confirmation and inventory checks built in. - **Access without keys** Smart-lock codes generated per booking, valid only for the stay, revoked automatically. Akiles, Nuki, and friends supported natively. - **One inbox for every channel** Airbnb, Booking.com, Vrbo, WhatsApp, SMS, and email all in one thread per guest, never miss a message because it landed in the wrong app. ## Why Guestway works for short-term rentals The STR business model only works if every booking is mostly self-driving. The moment guests need a phone call, a cleaning gets re-scheduled by hand, or a smart-lock code has to be sent manually, your margin is gone. Guestway automates the boring 80% so your team can spend time on the 20% that actually moves reviews. The AI Inbox triages every channel, drafts replies in the guest's language, and only escalates when something truly needs a human. Cleaning Management turns check-outs into dispatched jobs without a manager touching it. Access Management hands out codes the second a booking is paid and pulls them back when the guest leaves. Add 20 more units? Same team. Same shift pattern. Just more revenue going through the same OS. --- ## Testimonials ### David Bekaert (Xepa, Single-unit short-term rentals) Featured on homepage. Our 120 apartments are sprinkled all over multiple cities, so coordinating cleaners, keys and guest questions used to chew up our day. Guestway stitched the puzzle together: one dashboard routes tasks to the nearest staffer, smart-lock codes sync automatically, and the AI inbox resolves most messages before we even see them. We've cut travel time in half, responded so much faster, and guest ratings jumped to 4.9 / 5, all without adding head-count. --- ### Fabienne Verschelde (Raibu, Apart-hotels) Guestway ties our guest communication, smart locks and reviews together in one sleek dashboard. Since switching, front-desk calls have dropped by more than 50%, exactly the operational lift we needed to scale profitably. --- ### Maarten (Apartments Carvoeiro, Short-term rentals) Hosting on Booking.com, Airbnb and my own website, I needed one tool for guest communication and daily ops. Guestway has genuinely simplified both. The Unified AI Inbox pulls every channel into one place, AI suggested replies save hours each week, and automations handle the repetitive work. Highly recommended for hosts who want to streamline operations. --- ### Aleksandra Zakharova (Charlie M, Short-term rentals) Guestway brings everything into one place and makes running our property much simpler, no need to switch between different systems. But what really stands out is the support. Anytime we have a question, the team responds incredibly fast and actually takes the time to help. They're proactive, friendly, and you can tell they genuinely care about improving the product. --- ### Simon (Lindgold, Short-term rentals) Guestway has exceeded our expectations in every respect. We carefully evaluated every product on the market and previously used a significantly more expensive solution. With Guestway we finally found one that actually saves us time and increases guest satisfaction. --- ## Legal ### Data Processing Agreement URL: https://guestway.io/contract-terms/dpa Effective: September 17, 2025 Contract-only (link only). --- ### Master Subscription Agreement URL: https://guestway.io/contract-terms/msa Effective: March 19, 2026 Contract-only (link only). --- ### Privacy & Cookie Policy URL: https://guestway.io/privacy Effective: June 3, 2026 Listed in sitemap and llms.txt. Guestway BV ("Guestway", "we", "us", or "our") is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, use, and protect information when you visit our website ([guestway.io](https://guestway.io)) (the "Website"). This policy is designed to comply with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable privacy laws. ## Information We Collect We may collect the following categories of information: - Personal Information: such as your name, email address, phone number, and company details, when you provide them via forms or communications. - Usage Data: such as IP address, browser type, pages viewed, and access times, to help us understand how the Website is used. - Cookies & Tracking Technologies: see Section 6 (Cookies). ## How We Use Your Information We use the information we collect to: - Provide, maintain, and improve our Website and services. - Respond to inquiries and communicate with you. - Monitor Website usage and detect, prevent, or address technical issues. - Comply with legal obligations and protect our rights. ## Legal Basis for Processing We process your personal information based on: - Consent (e.g., when accepting cookies). - Performance of a contract (when you engage with us as a customer). - Legitimate interests (e.g., to ensure Website security). - Legal obligations (e.g., tax or regulatory requirements). ## Data Security We implement appropriate technical and organizational measures to protect your information, including: - Encryption of sensitive information. - Access controls restricting data access to authorized personnel. - Regular security reviews in line with industry best practices. ## Data Sharing & Disclosure We do not sell or rent your personal information. We may share it with: - **Service Providers:** third parties that support our Website and services, bound by confidentiality and data protection agreements. - **Legal Authorities:** when required by law or to respond to lawful requests. ## Cookies Our Website uses cookies and similar technologies to improve your browsing experience. - **Essential cookies:** required for the Website to function. - **Analytics cookies:** help us understand how visitors use the Website. With your consent, we use: - **Google Analytics 4** (provided by Google LLC) for traffic and event measurement. We record interactions such as page views, clicks on "Book a demo" buttons, video plays of our product tour and successful demo bookings. We never send Google personal data we sell or share with advertisers; advertising signals (`ad_storage`, `ad_user_data`, `ad_personalization`) are kept off via Google Consent Mode v2. - **Microsoft Clarity** (provided by Microsoft Corporation) for anonymised session recordings and heatmaps. We attach non-identifying tags to sessions (such as the page type and the portfolio size you selected on the demo page) so we can filter recordings, but we do not pass your name, email or phone number to Clarity. - **Preference cookies:** remember your choices (e.g., language). When you complete a demo booking on `/book-a-demo`, our website may also send Google Analytics 4 a SHA-256 hash of your email address. The hash is computed in your browser before transmission, so Google never receives your raw email. This is used solely to measure that the booking happened (a feature Google calls "enhanced conversions") and is only sent when you have accepted analytics cookies. The actual booking content (your name, email, scheduled time and any meeting notes) is processed by HubSpot, Inc. under a separate data processing agreement, independently of the cookie banner. Analytics cookies are only set after you accept them via the cookie banner. You can withdraw consent at any time by reopening the cookie preferences from the banner, which also erases the analytics cookies that were already set. You can additionally control cookies through your browser settings. ## Data Retention We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy or as required by law. ## Your Rights Under GDPR, you have the right to: - Access and obtain a copy of your personal data. - Request correction of inaccurate or incomplete data. - Request deletion of your personal data, subject to legal obligations. - Object to processing based on legitimate interests. - Withdraw consent at any time (where processing is based on consent). Requests may be made by contacting us at [gdpr.support@guestway.io](mailto:gdpr.support@guestway.io). ## Changes to this Policy We may update this Policy from time to time. Any changes will be posted on this page with an updated effective date. ## Contact Us ### Guestway BV Soenenspark 1, 9051 Ghent, Belgium Email: [gdpr.support@guestway.io](mailto:gdpr.support@guestway.io) --- ### Terms & Conditions URL: https://guestway.io/terms Effective: September 17, 2025 Listed in sitemap and llms.txt. These Terms & Conditions ("Terms") govern access to and use of the Guestway website ([guestway.io](https://guestway.io)) ("Website"). By using the Website, you agree to these Terms. If you do not agree, you should not use the Website. ## Use of the Website - The Website is provided for informational purposes only. - You may not misuse the Website, attempt unauthorized access, or interfere with its operation. - You are responsible for ensuring that your use complies with applicable laws. ## Intellectual Property - All content on the Website (including text, images, logos, software, and design) is owned by or licensed to Guestway BV. - You may view and print content for personal, non-commercial use only. - You may not reproduce, distribute, or modify Website content without Guestway's prior written consent. ## No Offer or Warranty - Information on the Website is for general information only and does not constitute an offer, guarantee, or professional advice. - Guestway strives for accuracy but makes no warranties regarding the Website's content, availability, or fitness for a particular purpose. ## Links to Third Parties The Website may include links to third-party websites. Guestway is not responsible for the content, availability, or practices of those third parties. ## Limitation of Liability To the maximum extent permitted by law: - Guestway shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Website. - Guestway's total liability for direct damages is limited to €100. ## Privacy & Cookies Use of personal data via the Website is governed by Guestway's [Privacy & Cookie Policy](/privacy), available on the Website. ## Governing Law & Jurisdiction These Terms are governed by Belgian law. The courts of Ghent, Belgium have exclusive jurisdiction over disputes related to the Website. ### Guestway BV Soenenspark 1, 9051 Ghent, Belgium General inquiries: [info@guestway.io](mailto:info@guestway.io) ---